Head of Operations Job at National Social Security Fund (NSSF) - Career Opportunity in Uganda
Vacancy title:Head of Operations
Jobs at:
National Social Security Fund (NSSF)
Deadline of this Job:
7th November 2017
Duty Station:
Kampala, Uganda
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Job details:
Reports to: Managing Director
The National Social Security Fund (NSSF) is positioning itself to be the Social Security Provider of Choice in Uganda. Our belief at the Fund is that each employee contributes directly to the growth and success of the business and each employee is expected to take pride in being a member of the team.
Job Summary: The Head of Operations will provide overall leadership and strategy execution for the Operations Department to achieve the mandate of ensuring optimal efficiency and effectiveness across the organizations’ operations. The goal of this position is to secure the functionality of business to drive extensive and sustainable growth while delivering value to our internal and external customers.
Key Duties and Responsibilities:
- Provide leadership and direction to the Operations Department
- Develop and implement the strategy and policies of the Operations Department in line with the Fund’s long term strategy.
- Develop and sustain a culture of innovation to continuously improve service delivery and efficiency
- Provide strategic and operational direction to prepare the Fund to deal with the sector dynamics of growth and regulations.
- Work closely with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization
- Motivate and lead a high performance management team; attract, recruit and retain required members of the team; provide mentoring as a cornerstone to the organization’s succession plan.
- Represent the Fund and manage key relationships with stakeholders.
- Responsible for improving Data Quality, Benefits TAT and Customer Satisfaction
- Leverage on technology to automate all core processes in line with the Fund’s strategy
- Set comprehensive goals for performance and growth for the Department.
- Lead employees to meet or surpass organizational set goals.
- Coordinates with human resources department to recruit skilled talent and keep the best employees
Tasked with developing and implementing budgets and resource allocation. - Preparation of Cash flow projections for the Benefits section
- Foster a success-oriented, accountable environment within the Fund.
- Develop, implement and sustain a Fund wide quality assurance strategy.
- Provide strategic leadership to the Operations Department through participating in high level decision making with key stakeholders.
- Prepare and submit periodic reports for the Board, Managing Director, EXCO, and for other high level external stakeholders.
- Resolve high level and or sensitive client queries, complaints or request
- Put in place a mechanism to improve monitoring of all non-compliant employers as mandated by the existing laws.
- Keep the general public aware of the Fund’s services and products.
- The ideal candidate for the NSSF Head of Operations job placement must hold a Master’s degree in Business Administration, Management or Economics
- Professional qualification of ACCA, CPA or CFA
- At least ten years’ experience with 5 of them at a senior management level in a large multinational or financial institution.
- Significant exposure and experience in successfully handling customers.
- Demonstrated prior experience in leading and managing big teams (over 50 people)
- Broad knowledge and understanding of business functions such as HR, Finance and Audit.
- Demonstrable competency in strategic planning and business development in the pensions and social security industry
- Experience in sales revenue growth
- Working knowledge of data analysis and performance/operation metrics
- Working knowledge of IT/Business infrastructure and MS Office
- Outstanding organizational and leadership abilities
- Excellent interpersonal and public speaking skills
- Aptitude in decision-making and problem-solving
- Budget-focused mindset
- Good negotiation skills
- Possess personal qualities of integrity, credibility, and commitment to corporate mission
- Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
- Computational Skills, Interpersonal Skills, Legal Compliance, Customer Service, Financial Analysis, Industry Knowledge, Accounting Knowledge, IT Knowledge, Public Speaking, Problem Solving, Plan Implementation, Critical Thinking, Presentation Skills, Motivational Knowledge, Product Knowledge, Leadership, Time Management, Crisis Management, Risk Management, Exceptional Oral and Written Communication Skills, Budgeting and Sales Experience, Strategic Planning, Business Development
All suitably qualified and interested candidates should send copies of application letters, detailed CVs and academic credentials addressed to the Head of Human Resources & Administration, and delivered to the Registry on 13th Floor Workers House for registration and onward transmission.
NB: Please note that canvassing or lobbying will lead to automatic disqualification of the candidate.
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