Service Team Leader Job at SolarNow Services - Career Opportunity in Uganda
Vacancy title:Service Team Leader
Jobs at:
SolarNow Services (U) Ltd
Deadline of this Job:
Open Until Filled
Duty Station:
SolarNow Headquarters, Uganda
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Job details:
Reports to: Operations Manager
Job Summary
Aims for a happy Client, Support the Team on a daily with the reduction in the percentage of service tickets and waiting time of the service tickets.
Responsibilities & performance indicators
Responsibility
- Ensure client satisfaction
- Support on a daily with the reduction on the %age of unassigned tickets Vs the overall open tickets to a target of less than 10%
- Service Officer weekly productivity reporting with reasons for under-performance, and plans for improvement Service Officer cumulative productivity reporting for each quarter
- Prepare the product movement forms timely for signing & ensure the components are moved as per the movement process & the reverse logistics file is shared on a weekly.
- Normal review and check of Logistics deliveries Setting/reviewing of criticality of service tickets based on severity and time.
- Prepare the bi-weekly facilitation for the service Team & will be verified by the Line Manager before payment.
- Monthly Carespection score for Service Officers
- Values
- Competencies
- Overall Team Performance
Tasks
Meeting: Monthly
- Plans, Attends and Contributes to the Team Meeting at the end of the month
- Presents results for the month with improvements to be sent to Service Manager.
- Prepares & Plans for the service officers as per the portfolio based on criticality in the new month.
A team leader has the responsibility, authority and task:
- Hold weekly ( Mon, Wed & Friday / monthly team meetings (optionally by phone)
- Coaches & recommends training needs as a first line resource
- Handles day-to-day operations of the service team
- Supervises staff
- Notices trends & advises service Manager on PIP / PDP progress
Education
- Degree or diploma in Electrical Engineering or an equivalent.
+1 year related work experience in service
Special skills and Competencies
- Ability to mentor & coach the Team to attain results,
- Motivate the Team to meet the KPIs
- Fitting with SN values
- Team work- Leadership
- Strategic Thinking
- Computer Skills ie Excel and Microsoft.
- Able to work with minimum supervision
- Good communication & reporting skills
- Team player / People Management skills.
- Problem Solving
- Supervision
- Self Management
Interested candidates can send their application to recruitmentug@solarnow.eu and copy solarnow@greatugandajobs.com
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