Member Service Representative Job at International Credit Union - Career Opportunity in Uganda
Vacancy title:
Member Service Representative
Jobs at:
International Credit Union
Deadline of this Job:
20 December 2017
Duty Station:
Kampala, Uganda
Job details:
Our client, an international Credit Union, is looking for individuals with high integrity, leadership abilities and commitment to fill the position:
Post: Member Service Representative
Responsible for determining members’ financial needs and making referrals where necessary, promoting the Credit Union’s product line, processing new accounts/loan applications, resolving issues with member accounts/ loans, and assisting members to the fullest extent possible.
Key duties and responsibilities
The ideal candidate should possess;
Member Service Representative
Jobs at:
International Credit Union
Deadline of this Job:
20 December 2017
Duty Station:
Kampala, Uganda
Job details:
Our client, an international Credit Union, is looking for individuals with high integrity, leadership abilities and commitment to fill the position:
Post: Member Service Representative
Responsible for determining members’ financial needs and making referrals where necessary, promoting the Credit Union’s product line, processing new accounts/loan applications, resolving issues with member accounts/ loans, and assisting members to the fullest extent possible.
Key duties and responsibilities
- Provide a memorable member experience at each and every touch point;
- Deepen connections with members to better understand their needs by asking effective questions and building relationships;
- Become a trusted advisor to members by presenting the features and benefits of the Credit Union’s products and services;
- Investigate issues with member accounts/loans, determine action necessary to resolve the issues, and ensure action is taken in a timely fashion; and keep members informed of the status of their issues;
- Ensure compliance with applicable regulations, policies and procedures, and keep abreast of new products, procedures and technology;
- Establish new memberships and open new accounts;
- Maintain confidentiality of all member account information;
- Make presentations and carry out member service calls as required.
The ideal candidate should possess;
- A Bachelor’s degree and a minimum of 3 years in a financial institution;
- Experience with retail banking products and mortgage is financing products preferable;
- Knowledge of banking regulations;
- Must possess a strong service and sales orientation;
- Excellent oral and written communication skills;
- Excellent interpersonal skills, tact and diplomacy
- Job application procedure
If you believe you fit the profile, please send your application and resume to hr.s@ug.pwc.com by close of business 20 December 2017.
Only shortlisted candidates will be contacted.
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