Telesales Representative Job at M-KOPA Solar - Career Opportunity in Uganda
Vacancy title:Telesales Representative
Jobs at:
M-KOPA Solar
Deadline of this Job:
not later than 5:00 pm, January -24-2018
Duty Station:
Kampala, Uganda
JOB DETAILS:
DEPARTMENT: Telesales
REPORTS TO : Team Leader Telesales
UNIT: Telesales
MANAGER: UP Grade Manager
1. About M-KOPA Solar
M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of "pay-as-you-go" energy for off-grid customers. Since its commercial launch in October 2012, M-KOPA has connected more than 150,000 homes in Kenya, Uganda and Tanzania to solar power, and is now adding over 600 new homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan. Customers acquire solar systems for a small deposit and then purchase daily usage "credits" for US $0.45, or less than the price of traditional kerosene lighting. After one year of payments customers own their solar systems outright and can upgrade to more power. All revenues are collected in real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM sensors in each solar system allow M-KOPA to monitor real time performance and regulate usage based upon payments. This connected design means that M-KOPA is processing vast amounts of data (i.e. over 10,000 mobile payments per day) via the company's proprietary cloud platform, M-KOPAnet. M-KOPA has been recognized for its pioneering business mode and scale, notably winning the 2015
2. JOB PURPOSE
To sell upgrade TVs and/or core add ons to the existing lead sets.
3. KEY RESPONSIBILITIES
- Calling qualified customers and sell to them upgrades
- Educate current and potential customers with product and service information
- Correctly update the Call Log for every customer/ dealer/agent interaction
- Complete upgrade and Add on requests on system
- Maintain accurate customer records
- Escalate queries and follow up on resolution.
- Document customer information, queries on Customer Relationship Management (CRM) and transactions by completing forms and record logs in line with MKOPA data collection policy
- Escalate the sales process as per work load
- Follow up on prospects who promise to upgrade and complete sales
- Experience: At least 6 months experience as a Telesales
- Education Background : Should at least hold a bachelor’s degree of any discipline from a recognized University
- Listening Skills
- Customer Care Skills
- Sales Skills and ability to cross sell and /or upsell
- Strong negotiation skills
- Excellent communication skills - verbal and written
- Time management
- Customer Focused
- Computer Skills with ability to use MS Excel, MS Word, MS power point
- The applicants must also have a typing Speed of 30wpm
- Age between 22-27
- Luganda, Swahili, English
- Luganda, Ateso, English
- Luganda, Acholi, Langi, English
- Luganda, Runyoro, Rutoro, English
- Luganda, Runyankole, Rukiga, English
- English Luganda.
Kindly mark your application as “Application _Telesales Representative “In the subject line of your email.
The interested candidates should submit their application with their updated CV’s to careersug@m-kopa.com not later than 5:00 pm, January -24-2018, addressed to:
The Human Resource & Administration Manager,
M-KOPA Uganda Limited,
Plot 12 Lubowa Road, Entebbe. Uganda.
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